Course curriculum

    1. How to Use the Flagship Course Template

    1. A message from the instructor

    2. How to use this course

    3. Before we begin...

    1. High-level lesson

    2. How-to lesson

    3. Test your learning

    1. High-level lesson

    2. How-to lesson

    3. Test your learning

    1. High-level lesson

    2. How-to lesson

    3. Test your learning

    1. Introduce yourself and listen to customers

About this course

  • Free
  • 20 lessons
  • 0.5 hours of video content

Learning Outcomes

  1. Adopt a progressive customer oriented mindset to raise service standard 
  2. Respond & manage daily service challenges & incidents to reduce complaints 
  3. Evoke positive emotions at various customer touchpoints to drive compliments 
  4. Establish a customer engagement & communication plan to increase retention 
  5. Develop initiatives and intervention activities to close service gaps

Pricing options

Check out the different pricing options available

Bonus material

For every course purchased, you get exclusive access to

  • Community

    Gain access to the exclusive community where discussions about the course topics reside. Join in the convo and learn from peers too!

  • Events

    Be the first to know about upcoming events and workshops, either online or face-to-face.

  • Mentorship

    Complete all 9 courses in this series and apply to become a mentor to other learners, you could earn some profits out of this too!